Effective Ways to Manage Challenging Personalities

29 JANUARY 2025

Brisbane Business Hub, Level 4/260 Queen Street, Brisbane City QLD, Australia

This workshop is tailored to equip managers with the skills to effectively navigate complex workplace dynamics, particularly when working with challenging personalities. It offers practical strategies for managing difficult conversations, fostering patience, and optimising team performance, even when faced with difficult employees.

Key topics include:

  • Recognizing Difficult Behaviour
  • Understanding the Root Causes
  • Building Effective Relationships
  • Adapting Your Management Style
  • Maximising Employee Performance
  • Safeguarding Organisational Culture
  • Practical Tools and Techniques

By the end of the workshop, participants will have a comprehensive toolkit to manage difficult personalities effectively, improve communication, and create a more harmonious and high-performing workplace.

PRESENTERS

Barbara Selmer Hansen, Director, Impact Business Consulting

Barbara is the Director of Impact Business Consulting, a HR consultancy that works in the SME sector. With over 20 years of HR and management experience, Barbara provides advice, coaching, learning and development, and general HR support to her clients. Barbara holds two postgraduate qualifications in human resource management, leadership, and coaching, as well as a degree in business. She is also a Member in Practice with the Australian HR Institute, a mentor and presenter with the Brisbane Business Hub, and a contributor to various publications on specific HR topics.

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