People in small businesses wear many hats across marketing, administration, customer service, operations and more. While individual AI chats can be helpful, most small businesses benefit from creating AI agents that combine specific instructions, knowledge and roles to deliver consistent results without starting from scratch every time.

This practical workshop shows participants how to set up Copilot Agents (Microsoft 365) or Gemini Gems (Google Workspace) to create an AI support team for their business. Through practical examples, hands-on activities and peer discussion, attendees will learn how to define clear roles, knowledge sources and instructions so their AI works like a team member rather than a one-off assistant. Participants will leave with a clear understanding of how to build specialised AI agents that save time, reduce the need for complex prompting and deliver consistent results.

KEY TAKEAWAYS:

• Understand how to create AI agents in Copilot and Gemini by specifying roles, instructions and knowledge sources
• See practical examples of agents configured for common small business roles and tasks
• Leave with step-by-step instructions to build your own agents, enabling more consistent results without repeated complex prompting

Target Audience: This workshop is ideal for small business owners and entrepreneurs using Microsoft 365 or Google Workspace who want to turn their existing tools into a practical AI support team. Whether you're new to AI agents or ready to get more from Copilot and Gemini, this session demonstrates how to set up specialised AI assistants that can wear some of the many hats needed to run a business.

Valentina Urrutia Guada, founder of Skill Up and Shine

Skill Up and Shine is a Brisbane-based professional consultancy specialising in technology adoption for business and professionals. Valentina has supported thousands of people to build their science and technology skills, including helping 800+ people learn how to use AI tools effectively in real-world scenarios. Her hands-on workshops are praised for being easy to follow, immediately actionable, and confidence-boosting, fostering supportive environments where participants can leverage their existing experience to achieve tangible results